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Sisters in Sweat (hereinafter referred to as the “SIS”, “we”, “us”, “our” and terms of similar meaning) owns and operates the website (https://sistersinsweat.in/) and domain name, and any other linked pages, features, content, mobile applications, or any other services we offer from time to time in connection therewith, to provide various fitness and wellness sessions, sports coaching, sporting events, different avenues such as social events, sports competitions, fitness based getaways etc., for women to network, or simply find support in one another, personally and professionally, either virtually (“Virtual Sessions”) or through physical sessions (“Physical Sessions”).

These Terms and Conditions (“Terms”) govern your (hereinafter referred to as “you”, “your”, “User”, as applicable) access to and/or use of (either as a registered user, visitor/viewer):

(a) https://sistersinsweat.in/ including any sub-domains thereof (collectively, “Site”);

(b) all related widgets, tools, applications, data, software, APIs, mobile, tablet and other smart device applications (collectively, “Application”);

(c) Services (as defined herein below);

provided by SIS from time to time.

The Site and the Application together are hereinafter collectively referred to as the “Platform”.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000 (together with any statutory amendments or modifications thereof). This electronic record is generated by a computer system and does not require any physical or digital signatures.



1.1. The Platform operated and managed by SIS, is a web based platform/online portal to provide various fitness and wellness sessions, sports coaching, sporting events, different avenues such as social events, sports competitions, fitness based getaways etc., for women to network, or simply find support in one another, personally and professionally, either through Virtual Sessions or through Physical Sessions.

1.2. For the purpose of these Terms,

(a)“Services” means the providing of various fitness, wellness and sports sessions and such other related events, which may be conducted by SIS through its Service Professionals, either through Virtual Sessions or through Physical Sessions, by way of listing the upcoming events on the Platform and enabling the Users to book appointments/slots for such upcoming events through the Platform and providing related products or equipment for use or purchase to the User; or such other services as may be provided by SIS from time to time on the Platform.

(b) “Price” means the purchase price of the Services available for booking on the Platform.

(c) “Booking Order” means the order for Services electronically placed on the Platform.

1.3. We may, from time to time, release new features on the Platform, or introduce other Services. Any such additions/ amendments will be subject to these Terms as well as any additional terms and conditions that we may release for those specific Services or features.


2.1. You hereby expressly acknowledge and agree to be bound by these terms, policies and guidelines incorporated by reference in these Terms, including the Privacy Policy, as may be amended from time to time.

2.2. You represent and warrant that:

(a) You are at least 18 (Eighteen) years of age or in the event you are under 18 (Eighteen) years of age, you have been duly represented by your legal guardian;

(b) You have the lawful authority and capacity to contract and be bound by these Terms;

(c) If you are accepting these Terms on behalf of a company, limited liability partnership, trust or other legal entity, you have the authority to bind such entity to these Terms and, in such event, “You” and “Your” as used in these Terms shall refer to such entity; and

(d) You will comply with all applicable laws and regulations.

2.3. These Terms are subject to change at any time without notice. To make sure you are aware of any changes, please review these Terms periodically. Continued use of the Platform or Services after any such changes shall constitute your consent to such changes.

2.4. These Terms are published in compliance with, and is governed by the provisions of applicable Indian laws, including but limited to:

(a) the Indian Contract Act, 1872;

(b) the Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed there under, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011; and

(c) The Information Technology (Intermediaries Guidelines) Rules, 2011.


3.1. It is not mandatory to register to visit, access and use the Platform. However, access to the Services is only available to registered Users. You need to register and create a user account (“Account”) to avail the Services on the Platform by providing, your name, occupation, address, email address, password and other details as may be requested on the Platform. By registering and creating your Account on the Platform, you agree to:

(a) provide accurate, current and complete information as may be prompted (“Registration Data”) and maintain and undertake to update the same in respect of any changes;

(b) maintain the security of your password for the Account;

(c) accept all risks of unauthorized access to the Registration Data and any other information you provide to us;

(d) notify us immediately of any breach of security or any unauthorized use of your Account;

(e) receive promotional communication and newsletters upon registration. You may opt out by contacting the customer service;

(f) not authorize, assign or otherwise transfer your Account to any other person or entity or to let them operate through the account created and in no event use another User’s Account for any purpose or objective; and

(g) be responsible for all activity on your Account and to use and operate the same in accordance with applicable laws.

3.2. You further agree and confirm that:

(a) You are at least 18 (eighteen) years of age and if you are below 18 (eighteen) years of age, you will obtain the permission of your parent or guardian before using our Platform.

(b) You will use the Platform and the Service provided by SIS, for lawful purposes only and comply with all applicable laws and regulations while using the Platform and availing the Services therein;

(c) You will provide authentic and true information in all instances where such information is requested of you. SIS reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or Platform without prior intimation;

(d) You authorise SIS to contact you for providing any of the Services as requested by you, related to your Account.


4.1. Upon creation of your Account, you shall be entitled to avail the Services through the Platform. We shall provide the Services vide our employees, agents, contractors and/or representatives (“Service Professionals”), based on the requirements of the User and based on the Services that the User has signed up for. In addition to these Terms, the User also agrees to be bound by the specific terms and conditions as may be applicable and as may be published at the time of signing up for the specific Services availed by the User

4.2. Promotional offers: SIS may at its discretion run promotional offers on the Platform in respect of certain Services, subject to such terms and conditions as may be prescribed. All promotional offers shall be subject to the terms and conditions governing the same, as displayed on the Platform and/or communicated to you. The User hereby agrees and acknowledges that SIS shall have the sole discretion to run promotional offers, modify the terms and conditions governing the same and discontinue the promotional offers with no prior intimation to the User, at its sole discretion. The User shall have no right, claim or authority to dispute the continuance or discontinuance of promotional offers by SIS.


5.1. All Booking Orders placed for the Services through the Platform are subject to our acceptance and confirmation of payment. Payments once made shall be non-refundable, non-transferable and inclusive of all applicable taxes, cess, levies, but shall be subject to withholding taxes, as applicable.

5.2. The Prices indicated on the Platform for the relevant Services will be as determined by SIS or its respective Service Professionals, as the case may be, and is including taxes and other applicable charges as mentioned on the Platform. The Prices and Services may change at SIS’ sole discretion and SIS does not guarantee that the Prices will be the lowest in the city, region or geography or if the Services will be available for delivery / performance at all times. For Services, you may be offered (a) pay per session; or (b) subscription options, which could be monthly, quarterly, half yearly, annually. For the purposes of monthly and yearly subscriptions, a month constitutes 30 calendar days and a year constitutes 365 calendar days.

5.3. SIS will commence providing Services only upon receipt of User’s payment and for the duration contracted for, to the best of its ability.

5.4. All payments to be made through the Platform shall be made using (i) credit /debit card payment where you are the cardholder of that card, (ii) bank transfer or (iii) cash, if such option is provided by us or in the event cash payment option has been accepted by us prior to availing Services (iv) through other specified channels and in accordance with such procedures as we may from time to time specify.

5.5. The User agrees and acknowledges that SIS uses third-party payment processors for any payments made on the Platform. The processing of all payments will be subject to the terms, conditions and privacy policies of the payment processors in addition to these Terms. The User further agrees and acknowledges that neither SIS nor any of its partners, employees, shareholders or other representatives shall be liable to the User under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of use of the payment processors.

5.6. We may from time to time offer discounts for purchases/subscription to Services on the Platform, through the use of loyalty reward points or promotional discount codes found on digital coupons and which may apply to certain specified purchases/subscription to Services made through the Platform. Only one promotional discount code can be applied to a single Booking Order. Once a promotional discount code is used, the relevant digital coupon will automatically be redeemed against the purchase amount. Digital coupons must be used prior to their expiration date indicated. Digital coupons cannot be replaced if lost, stolen, or if you should decide to cancel Booking Order. In the event where the total Booking Order value is below the value of the digital coupon, the excess value will not be refunded. Digital coupons will not be applicable with any other promotions, unless otherwise stated. If there is a conflict between these Terms and the terms and conditions as may be stated in the digital coupon, the terms and conditions stated in each digital coupon shall prevail.


6.1. No cancellation or refund of payment request shall be entertained, once Booking Orders and payments are confirmed by SIS.

6.2. As some experiences or Services are dependent on weather, technology or such other factors beyond our control, SIS reserves the right to postpone and / or cancel any Booking Order. In case, SIS cancels any Booking Order, then we shall refund to you, the Price of any purchase/subscription even after the relevant Booking Order is confirmed and payment has been received by us. In the event of such cancellations, SIS will make best efforts to inform you in advance.

6.3. In the event of any technical issues faced by the Users during the course of availing Services through any of the Virtual Sessions as may be organized by SIS, due to which all the Users who have signed up for such Service has not been able to avail such Service, SIS may either hold another Virtual Session(s) or initiate refund of payment to the User’s account, provided that SIS determines in its sole discretion that such technical issues or any other issues beyond the control of SIS, are faced by all or most of the Users who have signed up for the Services and such issue is due to a technical fault at SIS’ end or for such other reasons directly attributable to SIS. It is however clarified that, if SIS in its sole discretion determines that such technical issues are faced by a particular User due to poor internet connection or any other network issues from their side, then SIS shall not be liable to refund such Price to the User.


7.1. Subject to payment of necessary Price / purchase of required membership and availability of slots, you shall be permitted to book and participate in various underlying Services provided by SIS either through Virtual Sessions or through Physical Sessions and allied services. SIS shall not entertain any requests for changing of your booked slot to a different slot or rescheduling of your booking.

7.2. In order to participate in the Virtual Sessions or Physical Sessions, you must book the same in advance through the Platform. Further, you may also need to comply with certain technical requirements to participate in the Virtual Sessions, as may be notified to you from time to time.

7.3. Any memberships / single sessions bought or booked by You are non-transferrable and non-refundable.

7.4. For availing fitness and sports related Services, you must ensure that you are physically and medically fit to avail the said Services. You must understand Your physical and medical limits and avail the Services within the said limits.

7.5. You agree that availing the Services, by their very nature, include certain inherent risks that cannot be eliminated regardless of the care taken to avoid injuries and/or any kind of losses. You hereby assert that your availing of the Services is voluntary and that you knowingly assume all such risks and hence hereby release SIS and relevant Service Professionals of all liability arising out of such aforementioned risks. SIS and relevant Service Professionals do not assume any liability or make any warranties of any kind, express or implied, arising out of, in connection with or concerning the Services.

7.6. You agree and permit SIS to record audio and / or video of any Virtual Sessions for quality and safety purposes, which may be referred to in case of any complaints / disputes.

7.7. During Physical Sessions conducted at gyms, studios, fitness centers, training centers, field or any other premises, SIS shall not, at any time, be liable for any personal belongings of the Users including any loss of belongings due to theft/damage or otherwise and the Users shall be solely responsible in respect of their belongings.


8.1. SIS grants you a limited, personal, non-exclusive, non-transferrable and non-sub licensable right to use the Platform and Services, solely for your own personal, non-commercial use, subject to the Terms. Your access and use of the Platform and Services is subject to the following representations and warranties:

(a) You may only access the Platform or Services using authorized and lawful means;

(b) We shall not be liable for any failure or default to provide access to the Platform on account of any failure or delay by you to register with the Platform for such access or due to any other reasons whatsoever;

(c) Any configuration or set up of the Devices for access to the Platform and the Services shall be your sole responsibility. “Device” means a device, usually electronic, that processes data according to a set of instructions, which may include but not restricted to workstations, personal computers, laptops, netbooks, personal digital assistants, tablets, and smartphones;

(d) We collect, store, process and use your information in accordance with SIS Privacy Policy (“Privacy Policy”). By using the Platform and/ or by providing your Personal Information (as defined in the Privacy Policy), you consent to the collection and use of the information you disclose to us, in accordance with the Privacy Policy;

(e) You will not take any action that interferes with, degrades or adversely affects SIS and/or the Services and/or the Platform;

(f) You will not use the Platform in a manner (i) that is prohibited by any law or regulation, or facilitates the violation of any law or regulation; or (ii) will disrupt a third parties’ similar use; (iii) violate or tamper with the security of the Platform;

(g) You will not use the Platform, or any portion thereof, to transmit, publish, post, upload, distribute or disseminate any inappropriate, harassing, abusive, defamatory, libellous, obscene, illegal or deceptive content or to sell or promote any products on the Platform;

(h) You will ensure that the Platform is not used to upload, post, transmit, or otherwise make available any content that contains a virus or any other form of malicious code or data that is likely or intended to have an adverse impact on, or provide unauthorized access to, the Platform or any other software, hardware, services or data;

(i) You shall not use any automated system, including but not limited to, “robots”, “spiders”, “offline readers”, “scrapers”, etc., to access the Platform;

(j) You will not attempt to gain unauthorised access to any accounts, Service Professionals’ information, computer systems or networks connected to the Platform, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, through hacking, or any other means, or obtain or attempt to obtain any materials or information through any means not intentionally made available to you;

(k) You will not use, misuse or misappropriate the Platform to develop, or to assist anyone in developing a competitive platform, service or for other competitive purposes;

(l) You will not copy, distribute, or make derivative works of the Platform or any content in the Platform in any medium;

(m) You shall not recruit, solicit, or contact in any form the Service Professionals for employment or contracting for a business not affiliated with SIS;

(n) You shall not intentionally submit on the Platform any incomplete, inaccurate or false information;

(o) You shall be solely responsible for (i) procuring and maintaining your network connections and telecommunications links from your systems to SIS data centres, and (ii) all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to your network connections or telecommunications links or caused by the internet; and

(p) You acknowledge that from time to time, SIS may apply Upgrades (hereinafter defined) to the Platform, and that such Upgrades may result in changes to the appearance and/or functionality of Platform. You may be required to install certain Upgrades or updates to the software in order to continue to access or use the Platform, or portions thereof. “Upgrades” means new versions of, and updates to, Platform whether for the purpose of fixing an error, bug or other issue in the Platform or enhancing the functionality of Platform.


9.1. As a visitor/User of the Platform, you agree to use careful, prudent, and good judgment when leaving feedback for other Users of the Platform. In the event the feedback violates these Terms, is inappropriate or violates propriety or privacy of another user, SIS, in its sole discretion, may take any of the following actions: (i) delete your feedback or any of your postings; (ii) limit your Account privileges; (iii) suspend your Account; and (iv) report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at SIS discretion, SIS will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Platform.

9.2. Reporting inappropriate use of feedback: You may contact SIS regarding any inappropriate use of feedback via-email to the Grievance Redressal Officer (details of which are provided below).

9.3. SIS does not and cannot review every posting made on the Platform. These Terms do not require SIS to monitor, police or remove any postings or other information submitted by you or any other user and SIS shall not be responsible for any ensuing liability.


10.1. SIS and its licensors, as the case may be expressly reserve all the intellectual property rights in all text, programs, products, processes, technology, content and other materials apart from Employer Related Information and Personal Information, which appear on this Platform including the trademarks, logos and service marks displayed on the Platform (“Marks”). You hereby acknowledge that any and all of the intellectual property rights (including but not limited to all copyright, patent, Marks, etc.) and other proprietary rights in and in relation to the Platform including without limitation any derivatives, improvements or modifications which ownership is directly attributable to SIS or its licensors as the case maybe (expressly excluding any information which belongs to a User or other third party) and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Platform or the Services shall vest wholly, completely and fully with SIS or its licensors throughout the territory of the world and you shall have no right or claim to such intellectual property in any manner whatsoever. All rights, including copyright, in this Platform are owned by SIS. Any use of this Platform or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SIS. You may not modify, distribute or re-post anything on this Platform for any purpose. All software used on this Platform is the property of SIS or its licensors and protected by Indian and international copyright laws.


11.1. By accepting these Terms and using the Platform and/or availing the Services, you agree that you shall defend, indemnify and hold SIS, its partners, employees, shareholders, officers and other representatives harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) Misuse of your access to and use of the Platform and/or the Service and/or misuse of any information on the Platform; (ii) any loss or injury to SIS representatives or Service Professionals resulting from or attributable to your acts or omissions; (iii) your violation or breach of these Terms or any applicable law or regulation; (iv) Your violation of any rights of any third party including any intellectual property rights; or (vi) any and all third-party claims based upon (A) the content of any communications transmitted by you; and/or (B) transactions undertaken by you; through the Platform.


12.1. SIS hereby explicitly and specifically disclaims any and all representations, warranties or guarantees in respect of the Platform and/or the Services, whether written, oral, expressed or implied including, without limiting the generality of the foregoing, any warranty of merchantability, quality or fitness for a particular purpose.

12.2. The Platform is provided strictly on an “as is” basis. Notwithstanding anything contained in these Terms, SIS does not warrant that any Platform: (i) will perform error-free or uninterrupted, or that SIS will correct all or any errors or defects (ii) will operate in combination with the Devices, or with any other hardware, software, systems or data not provided by SIS, (iii) will meet the User’s requirements, specifications or expectations or that the Services will be available at any particular time or location, uninterrupted or secure.

12.3. SIS reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Platform and/ or the Services (or any part thereof) with or without notice and in its sole discretion. You agree that SIS shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Platform or the Services.

12.4. SIS shall not be liable to You for any delay or failure in performance of the Services arising out of a cause beyond its control and without its fault or negligence. Such causes may include, but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war or acts of regulatory or governmental agencies.

12.5. The User acknowledges that SIS does not control the transfer of data over the communications facilities, including the internet, and that any Platform may be subject to limitations, delays, and other problems inherent in the use of such communications facilities. SIS shall not be responsible for any (i) delays, delivery failures, or other damages as a result; (ii) issues related to the performance, operation or security of any Platform that arise from the User’s content or third party content.

12.6. SIS does not make any representation or warranty regarding the reliability, accuracy, completeness, correctness, or usefulness of third party content, and disclaims all liabilities arising from or related to third party content.

12.7. We are not responsible for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to conduct of the Users and the Third Party Sites, including, but not limited to, any User's reliance upon any information provided therein. The Third Party Sites and us are independent contractors and neither party has authority to make any representations, warranties or commitments on behalf of the other.

12.8. You agree and understand that you shall be responsible for ensuring compliance with the terms of use, guidelines, operating rules and policies of Third Party Sites. Further under no circumstances shall SIS be liable to you or the Third Party Sites for the services provided by such Third Party Sites to you. In the event of any conflict between these Terms and any of the terms, conditions and notices contained in any Third Party Sites, the contents of these Terms shall prevail.

12.9. We are not responsible for the content, accuracy or opinions expressed in any Third Party Sites, and such Third Party Sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Third Party Sites on Our Platform does not imply approval or endorsement of the Third Party Sites by us.

12.10. We reserve the right to modify or remove any content from the Platform, which in our reasonable opinion and discretion, does not comply with the above Terms, or if any content is posted that we believe is not in our best interest.


13.1. In no event shall SIS or anyone else involved in administering, distributing or providing the Platform an/or Services be liable for any direct, special, exemplary, consequential, incidental, punitive or indirect damages including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, that results from the use of, or inability to use the Platform and/or Services. SIS or anyone else involved in administering, distributing or providing the Platform and/or Services further explicitly disclaim any and all liability for any of the following:

(a) errors, mistakes or inaccuracies of the content displayed on the Platform;

(b) personal injury or property damage of any nature whatsoever, resulting from our Services or for any alleged or actual damages or loss of valuables at the location;

(c) the acts or omissions of our representatives performing Services on our behalf;

(d) any failure or delay in the Services;

(e) any content uploaded on the Platform;

(f) any loss or damage arising out of your failure to adhere to your obligations under the Terms.

(g) user content or the defamatory, offensive, or illegal conduct of any third party;

(h) viruses, computer viruses or other harmful, disabling computer code, computer instructions, circuitry or other technological means whose purpose is to disrupt, damage or interfere with any computer and communications facilities or equipment (“Harmful Code”) that may be transferred to your Devices when accessing the Platform. By way of clarification, Harmful Code shall include, without limitation, any code containing viruses, Trojan horses, worms or like destructive code or code that was intentionally written to self-replicate. You are advised to obtain and use appropriate anti-virus and security software and to take all other appropriate measures to safeguard the integrity of your Devices.


13.3. In no event shall SIS or anyone else involved in administering, distributing or providing the Platform and/or Services be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs for an amount exceeding the money charged by SIS from the User under which such liability has arisen and been established.


14.1. These Terms will continue to apply until terminated by either you or us as set forth below.

14.2. Termination by You: If You wish not to be bound by these Terms, you may terminate your relationship with us by providing a written notice of the same to SIS. Upon receipt of your written notice regarding your intention to not be bound by these Terms and not avail the Services, SIS will facilitate deletion of your Account and notify the same to you..

14.3. Termination by Us: SIS may at its discretion and at any time with or without notice, terminate or suspend the Terms and delete your Account, with or without cause if:

(a) You breach any of the provisions of the Terms, the Privacy Policy or any other terms, conditions, or policies that may be applicable to you;

(b) SIS is required to do so in accordance with law; or

(c) SIS has elected to discontinue, with or without reason, access to the Platform and/ or the Services (or any part thereof) either in general or specifically to you.

14.4. SIS shall not be liable to you or any third party for any such termination.


15.1. Once your Account has been terminated, any and all content will be irretrievably deleted by us, except to the extent that we are obliged to maintain or permitted to retain in accordance with law. However, your transactions details may be preserved by the Company for purposes of tax or regulatory compliance.

15.2. The licences granted to you in terms of these Terms shall stand terminated effective immediately.

15.3. SIS, in its sole discretion, may initiate appropriate legal proceedings against you, if necessary.

15.4. Termination shall not affect your liability or obligations arising prior to such termination and any and all amounts and charges payable by you pursuant to access or use of the Platform and/or Services shall become immediately due and payable.


16.1. All notices from SIS will be served by email to Your registered email address or by general notification on the Platform. Any notice provided to SIS pursuant to the Terms of Use should be sent to [●] with subject line - Attention: “TERMS OF USE”.


17.1. To the extent that anything in or associated with the Platform is in conflict or inconsistent with these Terms, these Terms shall take precedence and prevail. Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under these Terms shall survive any discontinuance of the access or use of the Platform and/or Services;

17.2. These Terms together with the Privacy Policy, any service agreement entered between you and SIS in relation to the Platform and any other specific terms as may be set forth in the Platform shall constitute the entire agreement between you and SIS; and

17.3. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.


18.1. If there is a grievance or concern in respect of these Terms or the Services provided by SIS, you are requested to email us details of the same at hello@sistersinsweat.in. Any concern shall be sought to be addressed by SIS and in the event of any dispute, You and SIS shall endeavour to amicably resolve the dispute.

18.2. These Terms shall be governed and construed under the laws of India and the courts of Bangalore shall have exclusive jurisdiction.


19.1. SIS has constituted appropriate grievance redressal mechanism within the organization to resolve any grievances of the Users. SIS has designated an officer to redress the genuine grievances of the Users, the details of whom are stated herein below (“Grievance Redressal Officer”).

19.2. In the event of any clarifications/queries/complaints/grievances in respect of the Services and/ or the Platform provided by SIS, you shall first direct the same to the customer care center by phone at +91 8105583339 or by email at hello@sistersinsweat.in. In the event you are not satisfied with the assistance or response provided by our customer care, you shall then direct any such grievances pertaining to the Services and/or the use of the Platform, to the Grievance Redressal Officer of SIS who shall ensure that genuine grievances of the Users are redressed promptly. The Grievance Redressal Officer shall endeavor to acknowledge the receipt of any complaint within 48 (forty-eight) hours and redresses the complaint within 1 (one) month from the date of receipt of the complaint.

Details of the Grievance Redressal Officer:

Name:Mithila Ramani

Designation:Head of Operations

Email: hello@sistersinsweat.in

Phone:+91 9513334690/ +91 8105583339

Address: #38 Kasturba Road Cross, Bangalore 560001